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Privacy and Security Policy

Casa Nova, through its Website, may request personal information (in cases where it is required, you will be informed). Therefore, the use of the Website implies that you acknowledge having read and accepted our Privacy and Security Policy presented here, as well as our Terms and Conditions.

Casa Nova's Privacy and Security Policy applies to the collection and use of the information that you provide us through our Website, this information will be used only by Casa Nova in the fulfillment of its purposes.

Information Collection and Use

Casa Nova's Privacy and Security Policy applies to the collection and use of the information that you provide us through our Website, said information will be used only by Casa Nova in the fulfillment of its purposes.

Casa Nova uses automated systems for the detection and prevention of computer attacks, minimizing the possibility of suffering damage or alterations in the information available on the Website. They allow us to generate reports and logs of improper access to and from our site.

The information will be used for the purpose for which it was requested. Casa Nova respects your right to privacy, and will not provide third parties with the personal information of its users, without your consent, unless required by current laws.


It is possible to use tracking technology through "cookies". The User can use the configuration of his browser to disable the use of "cookies". If they are disabled you will still be able to browse our Website, but you may experience some restrictions.


We protect the transfer of personal data and the integrity of the Website using 2048-bit SSL (Secure Sockets Layer) encryption technology as a secure channel in the transactions you carry out.

Our certifying authority is VeriSign and the domain for which the digital certificate was issued

The owner of the certificate is the Foreign Trade Promoter of Costa Rica.

Since no system can guarantee complete security, it is about keeping the information that the User provides or accesses as safe as possible, including its physical security in the location of the server where the information is stored.

Data Protection

Web transactional systems are hosted on computers protected by a firewall, therefore there is access protection against hackers. On the other hand, the systems have authentication mechanisms that guarantee that the information will not be accessible by other unauthorized users. There are also backup mechanisms to ensure that data is not lost in the event of catastrophes..

Data Update

Periodically, the data that you provide us through the Website that may be modified will be reviewed and updated.

Policy Update

Casa Nova's Privacy and Security Policy was updated on 1/11/16. It may be modified periodically, in which case the modified Policy will be communicated on the Website.

Cancellation Policies, Changes and Returns

Purchase Cancellation

It's okay to change your mind. If you are not completely satisfied with your purchase on our Website,You can cancel it within the next 24 hours after the payment is made.

If the order has already entered the process of preparing for shipment, this option will not be available. However, you can click Request Cancellation, although cancellation is not guaranteed. You will receive an e-mail confirming if the cancellation has been possible. Orders already shipped cannot be cancelled, so neither of the above two options will be available.

Please note that it is not possible to reactivate canceled orders. If you wish to receive any of the products that have been cancelled, you must place a new order. Select the box corresponding to each product you want to cancel and the reason for the cancellation. If you want to cancel the entire order, select all products. Click Cancel the selected products. When you complete the cancellation you will receive a confirmation email to the email address associated with your account.

In addition, you can verify that your order has been canceled in My orders.

Legal Notice: The sale and dispatch of the products is subject to their availability and product stocks. When the product is not available, CASANOVA. will immediately notify the customer and return the full value of the price paid.

Returns & Exchanges

In accordance with the right of withdrawal enshrined in Law 1480 of 2011 art. 47, the exchange or return of a product purchased at CASANOVA., can be requested within the first five (5) days following the date of delivery, by calling 2228-2323 (Monday to Friday from 8 am to 5 pm), or via email [email protected]

Please note that: To make any change or return of products purchased at CASANOVA, it is necessary to present the purchase invoice. The product must come in its original packaging (with catalogs and accessories), without any degree of use and without having been assembled. Discounted products are non-refundable and non-exchangeable. If the product is not packed in its original packaging, the collection will not proceed.

If you wish to change the products purchased through our website, we clarify that the transportation costs for the collection of the merchandise and new shipment will be assumed by the client. The foregoing does not affect the legal guarantees and other rights recognized to the consumer by current legislation. In case of requesting the change for a product of higher value than the one actually paid and/or different characteristics, the client must pay the value of the surplus that is necessary to cover the price of the new product. If, on the other hand, the product is of lesser value, we DO NOT return surpluses, we will send an email where you will find a Voucher certifying that there is a balance in your favor so that you can use it in future purchases.

Once the merchandise to be returned has been received, we will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the return or replacement of the product is appropriate. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate..

In the event that the product or products cannot be replaced, the value paid for those products that are returned, due to some defect or non-existence of the product, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs you would have incurred to return it to us.

If during the return process, the product subject to withdrawal does not meet the requirements to be accepted by CASANOVA, the product will be returned to the address registered by the customer and the refund will not be made.